The excellence of COMES products and the quality of the services we offer are customized for each of our customers. The interface with the customer is optimized as an invaluable asset to always offer a targeted and precise service. We are available to respond to any technical request, from the design of the laboratory, to installation, up to any after-sales service problem.
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COMES, has developed and offers to the customers the opportunity of remote technology service COMES RA
Thanks to remote assistance, for customers who have a good internet connection, it is possible to provide the technical assistance service of the machines directly from our Customer Service Center without one of our technicians having to go to your laboratory.
COMES offers a customization service (Custom light or Custom Full) to respond to the most particular customer requests and to the desired specifications, hardware, (mechanical or electronic) or software too.
In order to guarantee the correct definition and structuring of a new laboratory or an integration of COMES machines, our Development Office offers to COMES customers all the technological know-how for the analysis, the design and the realization of the accessory services aimed at the realization of the project.
Installation and commissioning
Buying a Comes laboratory, you also acquire the possibility of receiving a whole package of Know How, Software and customization, with solutions based on the particular needs of customers.