{"id":101094,"date":"2025-12-10T13:22:40","date_gmt":"2025-12-10T13:22:40","guid":{"rendered":"https:\/\/www.comes.it\/?page_id=101094"},"modified":"2025-12-16T12:02:26","modified_gmt":"2025-12-16T12:02:26","slug":"remote-support","status":"publish","type":"page","link":"http:\/\/www.comes.it\/en\/remote-support\/","title":{"rendered":"Remote support"},"content":{"rendered":"

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Possible remote activities<\/b><\/h1>\n

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\n

Teleservice<\/p>\n

Machines running & test<\/p>\n

Access, debug and PC\/PLCs programming to automatic devices<\/p>\n

Application changes and updates<\/p>\n

Access to Ethernet and Serial subnets<\/p>\n

Preventive and predictive maintenance<\/p>\n

Remote desktop, remote process viewer, file management, chat \u2026<\/p>\n<\/div>\n

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Ubiquity certificate<\/b><\/h1>\n

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Features<\/b><\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Roboto|300|||||||” text_text_color=”#555555″ text_line_height=”26px” text_orientation=”justified” custom_margin=”||25px||false|false” animation_direction=”right” global_colors_info=”{}”]<\/p>\n

Safety certified in compliance with IEC 62443 regulations.<\/p>\n

Proprietary VPN optimized for industrial communication<\/p>\n

Integrated firewall with complete traffic control<\/p>\n

Complete and detailed audit of all operations for managing the account and the activities carried out in the assistance sessions.<\/p>\n

Support for multiple monitor systems and Windows Server systems with multiple RDP sessions.<\/p>\n

Automatic check for updates to the Control Center, Runtime and Router and update schemas.<\/p>\n

Available for Win 32\/64 and Win CE platforms (100% functionality in both S.O.)<\/p>\n

Complete user profiling with sophisticated management of access rights and permissions.<\/p>\n

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WiFi camera<\/b><\/h1>\n

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